Showing posts with label Startups. Show all posts
Showing posts with label Startups. Show all posts

Startups, Late-Stage Valuations, And Bull

(GNN) - Bill Gurley, a general partner at Benchmark, makes news mostly because he says what other venture capitalists will tell you while drunk, but does so while on the record. It’s refreshing in a way.

Most recently, Gurley made the point that the tech and investment industries are shoving nine and ten-figure sums of cash into startups while not enjoying a full dig into their financials. In the age of the mega-round, the issue isn’t a small one: Gurley thinks that some people are investing from the hip and not from the spreadsheet.
Here’s the quote:
“Pay attention,” Gurley said. “These companies aren’t going through a proper audit process. … We’re drifting from high-margin businesses to ever-increasing low-margin businesses in terms of what we’re saying are unicorns. Be careful. I don’t think it’s sustainable if you extrapolate that way.”
Placing the low-margin bit aside, the point about vetting companies is disturbing. If huge sums of money are going into companies that are not properly audited, there is more risk in the market than was perhaps understood. And more risk, in this case, doesn’t mean more potential reward — it means more un-hedged downside.

I talked with Gurley on the phone for a minute on the auditing point and he noted that some companies are raising massive rounds off of a Power Point deck, and not an S-1. The implication is simple: When you go public, you undergo a financial root canal, exposing your strengths and weaknesses alike. Massaged decks aren’t like that. And as the market remains flush with bored capital, it seems perfectly happy to shovel it into the maws of companies that report less than you might want before valuing them north of a billion.

(Before I hand the floor to others, I have to ask: Do any of these companies know how to GAAP their top line? I hear endless talk of run rates, and 18-month-away cash flow breakeven, but desperately little when it comes to material profitability.)

Is Gurley Full Of Shit?

Not really, it seems. I reached out to a number of venture capitalists that I think are not stupid, asking for response to Gurley’s point on a lack of auditing of firms receiving late-stage capital in large doses. Here’s what they had to say:

Matt Murphy of Kleiner Perkins told me that there are “definitely some rounds that go on where the entrepreneur doesn’t want to provide detailed data,” but that sort of behavior is a “red flag.” Murphy went on to note that if a company wants to work with a firm, “they will ultimately provide” the information. “Firms who invest without it,” Murphy concluded, “are playing a dangerous game.”

Jason Lemkin of Storm Ventures had some hot words for the current market:
I know many very successful VCs that didn’t do a single new investment last year because of valuations. Many. But, those that simply chase returns are doing very little diligence these days. They will get burned. And it’s not just VCs. Who does diligence on AngelList? No one. No one.”
Josh Felser of Freestyle Capital made a different point, noting that “FOMO has been elevated to a higher status than it used to be and that can’t be good long term.” FOMO, or the ‘fear of missing out’ is a general term for being terrified in the face of an opportunity passing you by — what if all the cool kids do it? And if you think that the cool kids are doing it, why aren’t you? And all of a sudden, $35 million in at a $1 billion pre-money valuation suddenly seems like a deal.

Ron Heinz of Signal Peak Ventures was blunt:
The ‘Unicorn Effect’ has permeated Silicon Valley and created lofty valuations that are likely unsustainable over the long-term. While we fully expect sophisticated investors to complete thorough due diligence, enthusiasm for exceptional upside is clearly driving valuations higher in some instances.
Shade.
Aziz Gilani of the Mercury Fund feels similarly:
I generally agree with Bill’s warning on valuations. This scenario reminds me of the old maxim: ‘You pick the valuation and I’ll pick the terms’. Right now, some funds are giving in to founder desires for ‘unicorn’ raises and valuations in exchange for relatively onerous terms.
I presume that that is a subtweet of Box’s last round of private capital.
Continuing, here is Jacob Mullins, formerly of Shasta Ventures, and currently of Exit Round, a company that helps unwind failed startups:
Today, with stagnancy in the public markets, we’re seeing a large inflow of institutional investors, hedge funds and large private equity with far less experience in VC who are piling money into late stage venture rounds in order to find Alpha. This is increasing the availability of capital and thus increasing valuations and size of fundraises. But these firms often don’t understand the true risks in venture, nor do they necessarily care because of their risk tolerance with respect to the capital they are putting at work. They invest on the backs of other big VC names assuming that its a safe bet; but in venture, companies rarely are.
It’s a vicious capitalistic cycle, because venture investors love having this deluge of easy capital and skyrocketing valuations because it increases the overall holding value of their portfolios.
Chris Calder of Epic Ventures noted that return is concentrated, and expensive:
I think the quality of diligence is there, but because private equity is illiquid, returns are concentrated in a few companies, and there are only so many opportunities to invest (I.e. illiquidity), people are willing to pay up to get exposure. [And] So validation growth becomes lumpy.
Summing the above, it seems, and I know this will shock some of you, that we are currently sunning in the glow of a general asset bubble inside of technology, the result of which is that many funds are willing to buy not just next year’s growth at today’s prices, but profits that are a decade hence. When money is that generous, why not take it?

Just keep in mind that the business cycle is just that: A cycle. And according to that one dead physicist, whatever goes up tends to come down a bit. It’s like the inverse of rent in San Francisco.

A Tarnished Uber Tries To Woo The Press

(ATimes) Tonight we might get a glimpse of the kinder, gentler Uber, but we won’t be able to talk about it. The startup has endured months of disastrous press coverage, including Uber exec Emil Michael saying the company should smear journalists that criticize it.
Now the company has emailed reporters saying “The Uber Communications Team invites you to join us for drinks” at a San Francisco bar tonight.

The invite explicitly notes “The Event Is Off-The-Record” meaning journalists won’t be able to publish what’s said there. “Off-The-Record” is the same policy that was supposed to be in effect at the dinner where Michael made his catastrophic remarks, though the BuzzFeed editor who broke the story said he never agreed to that stipulation.
Press mixers aren’t uncommon in Silicon Valley, but we believe this is Uber’s first event of this nature that’s expressly for journalists and its PR team. The company has historically kept press at arm’s length, typically communicating over the phone rather than in person or through events, though it did hold this meeting between NY press and Uber execs.

It could feel that human faces will improve communication. The company claims “Our team has grown a lot.  It’s just a casual opportunity to get together in person with the local reporters we work with every day.”

Last year at TechCrunch Disrupt, Uber CEO Travis Kalanick discussed how Uber has to play nicer now that it’s so powerful. He admitted that “You have to find different ways of doing things, different ways of communicating, and just understanding that people look at you as the big guy now, not the scrappy guy, and it requires a different way of running your business”.

For much of its life, Uber has been a relative darling in the press, which has covered its every expansion and weird promotional stunt.  But last year’s run of issues — including several rape cases involving Uber users, surge pricing complaints and the aforementioned incident where exec Emil Michael said at dinner for Uber VIPs that he wanted to dig up dirt on journalists that criticize his company — may have forced an immovable wedge between Uber and press.

The perception of journalists is especially important for Uber. The company’s aggressively pragmatic strategy has helped it raise $3.3 billion in funding, but often puts it at odds with taxi drivers, city governments, and even its users. Reporters with a bone to pick can find plenty of cabbies put out of work, laws broken, and customers burned by surge pricing.

Uber would like to get those stories to flip to its narrative. Unaccountable and inconvenient cabs being disrupted; outdated and monopolistic laws circumvented for the good of the public; the laws of supply and demand employed to ensure a reliable service.

I’ll be there tonight assessing what Uber’s after, even if I can’t write about it.

Be Smarter Than That, Uber Users

Uber surprised a 26-year-old Baltimore woman with a spooky Halloween bill that hit $326 on a routine ride, resulting in her inability to pay her rent and general Internet outrage.

Gabrielle Wathen posted to the site GoFund.me, saying that she went out for her 26th birthday on the night of Halloween and, after taking an Uber an approximately 22-minute ride home around 3am, was charged $326. This means she can’t pay her $450 rent, and so she hit the crowd-funding site to ask for help. She raised upwards of $500 by using Instagram to build up awareness, which led to the story getting picked up by the media. (We saw it first on Business Insider.)

To be clear, I’m unimpressed by this Gabrielle Wathen in every way except that she managed to pull off what is clearly a con catalyzed by irresponsibility.

Since 2012, Uber has made its surge pricing unmistakably clear within the app. In fact, you have to key in the exact amount by which your fare will be multiplied in order to even request an Uber during a surge pricing time.

Sure, it might be surgier than you expect. 2.5x looks like a pretty small number, but it takes your $20 charge to $50. So on holidays, when the multiplier is around 7x or 8x in most cities, a 20-minute ride could easily jump to a $300 fare.

I’m not necessarily defending Uber altogether. Though the company’s dynamic pricing has been explained to exhaustion through simple supply-and-demand charts and promises that most of Uber’s cut goes toward maintaining the service, there is some question over whether or not those huge spikes (especially when it isn’t so tasteful) are truly where they should be to make sure the company can fulfill requests.

Still, this particular case seems more like an irresponsible girl, who was supposedly tricked by Uber, then turning around and using a sharing economy herself to fix her mistake.
 Here’s what she had to say on the crowd funding website:

Last night was Halloween. Great time. Today is my 26th birthday. Not so great time. I live in Baltimore and went out with my friends to celebrate my birthday at midnight. When 3 AM rolled around, I suggested we take an Uber home to avoid drunk driving (#responsibility/#MADD). I live 22 minutes , tops, from the party I was leaving.

When I awoke this morning, I heard a friend talking about how outrageous Uber rates were the night before (9x original rate). I checked my bank account when, unbeknowst to me, I see a charge for $362. Not only is it my 26th birthday, it is rent day. My rent is $450 and I can no longer pay it today due to this completely outrageous charge.

I have had little to no luck in disputing this transaction.

I waitress at two restaurants and freelance for a City Paper. I worked incredibly hard this week to be able to enjoy my birthday this weekend. This misunderstanding has cost me 80% of the funds I have to my name (embarrassingly so) and I spent a good two hours of my birthday crying over it.
I feel taken advantage of and cheated by the Uber name. $367 for a 20 minute ride should never be justified, even on Halloween. Please donate even just $1 if you think this is utter and complete bullshit and also hilarious and very, very depressing at the same time.

Thanks for the ride, Muhammed.

Although it’s hard to defend a company that gouges you on holidays, I think Gabrielle is the one who took us for a ride.

Y Combinator’s Doblet Plans To Be Everywhere Your Phone Charger Isn’t

#GNN Tech - We’ve all been there. You’ve been out all day and suddenly that low battery alert pops up on your phone.
If you’re lucky, the bar you’re at might have the right charger for your phone behind the counter. If you’re not, you’re walking or taking the bus instead of calling a car service.

But with Y Combinator-backed Doblet, you might be able to get a charge even when you don’t have an outlet. The startup is putting portable batteries that charge Android and iPhone 5 phones in bars, restaurants and coffee shops. Users have the option of paying either $3 for a single charge or $30 for an annual subscription to the service and unlimited charges.

To use Doblet, you download an app for iOS or Android that shows you where the nearest charging vendors are. Then you ask for a charger, and you’ll get the portable battery device. You then pay for the Doblet service on the app, and you’re free to move around with your Doblet and bring it back at a later time.

Gurson joked that Doblet was the realization of Stephen Colbert’s dream of ambient phone charging, a project he suggested when Elon Musk appeared on his show in July.

“I would have a subscription service to a charging system, and that anywhere I went in the United States, there would be a charge that would follow me around,” Colbert joked.

Musk said we’ll do it, but it seems Jeff Chang and Doktor Gurson have beaten him to it.

Doblet soft-launched at three locations this weekend, but by the end of September, the founders expect it to be available at about 50 San Francisco locations.

The co-founders tell me when the service first launches, they’ll even come get the Doblet from you if you’re at another location in San Francisco.

Chang and Gurson both took unique paths to Y Combinator. Chang skipped several years of school and graduated from New York University School of Medicine at just age 20. He previously worked as a radiologist and most recently received a master’s degree in artificial intelligence. Gurson describes himself as a “serial entrepreneur,” and previously worked in web hosting startups.

Gurson told me he first got the idea for Doblet when a man with a dying phone approached him in a bar and asked him if he had a charger. Gurson said only if you give me $2. The man laughed and walked away, but later that night Gurson saw him again and he said he ended up spending $15 on a new phone charger.

“He came up to me later and said he definitely should have given me $2,” Gurson said.

Even though I’m constantly killing my own phone battery, I was skeptical of the $30 annual subscription fee. That’s around the same cost as buying your own portable battery, and you can always just throw your phone charger in your bag for free.

But Chang and Gurson of Doblet say their technology sets itself apart because often people forget those additional devices or don’t remember to charge spare batteries or charging cases. In my personal experience, they’re right.

They also say it differs from existing services like the stands at airports or the lockers available at some retail stores that let you charge your phone because you can move around with a Doblet and use your phone while it’s charging, rather than being tied to a stand or leaving your phone in a locker to charge.

The location-based app that shows users where to find nearby vendors offering the service when their phones are dying could also drive new customers to bars and restaurants. Businesses additionally receive a cut of the profit Doblet makes when they have it available to their customers.

Hopefully the next time my battery starts to die, Doblet will be around.

IMAGE BY DOBLET (IMAGE HAS BEEN MODIFIED)

Hired Now #Helps Tech #Companies Find Executives

#GNN #Tech - #Hired, a startup working to make recruiting more efficient, has expanded to include a category for VPs of engineering and chief technical officers (CTOs).
Engineering Management is now the company’s fifth vertical. Mickiewicz notes that while the new category will naturally be smaller than the original engineering vertical, it is a very profitable and important addition, as many companies look to expensive executive search firms when hiring for these positions.

The startup, formerly known as DeveloperAuction, has been scaling as it fills its own internal hiring needs. CEO Matt Mickiewicz tells me internal needs drove the decision for Hired to launch UX/UI Designer, Data Scientist, and Head of Product verticals, and that Hired brought on employees in both categories off its own platform.

Just months after raising its $15 million Series A round, Hired seems to be growing at a healthy rate. Mickiewicz says the company currently has an eight-figure revenue run rate, and he notes that July 2014 revenue was triple January 2014’s revenue, when the company close the Series A.

Hired, which has a little under 50 employees, currently has offices in San Francisco, New York, and Los Angeles. Mickiewicz says Hired plans to open offices in Seattle, Boston, and London by early 2015.

In addition to expanding geographically, Mickiewicz says the company is looking a few years down the road at the non-tech hiring landscape. He specifically points to recruiting for the legal and finance sectors as potentially massive, profitable segments that “are really messy and broken.”

This expansion beyond tech is where Hired could really get interesting. An undergrad at Stanford emailed me a few days ago explaining how working in investment banking for a summer led her to change paths and learn to code; she specifically mentioned Hired, noting that she wished the recruiting process for non-technical jobs was better.

If Hired can keep growing its reach within technical recruiting while expanding to non-technical fields in the coming years, it could dramatically change the way companies recruit and hire talented people.

Voyat Launches With $1.8M In Seed Funding For Social CRM Tool Aimed At Hotels

#GNN - #Voyat, a social CRM tool aimed at the hotel industry, came out of stealth today and announced $1.8M in seed funding from Metamorphic Ventures, Eniac Ventures, BoxGroup and several angel investors, including Brett Crosby, who was co-founder of Google Analytics.
Metamorpic Ventures is led by David Hirsch, who worked out of Google’s New York office for 8 years.

These Google connections should come as little surprise given one of Voyat’s co-founders, Benjamin Habbel, worked for Google from 2010-2012, serving for a time as Marissa Mayer’s chief of staff.

The product aims to bring the hotel industry into the 21st century by giving them more insight into hotel customer behavior both online and on-site. Habbel says the idea for the company was born out of his own frustration as a frequent traveler.

For example, he would be welcomed to a property he had visited 20 times before and asked by the front desk if this was his first visit. The hotels had no knowledge of who he was or how often he had visited. Habbel believes this is due in large part to the impact of online booking, which has taken the customer relationship away from the hotel and given it to the third-party booking engines. Voyat is an attempt to return control of the customer experience to hotels.

“From my perspective, the industry has been sleeping for many years and relying on third parties to put heads on pillows and they lost the important component of direct relationships.” He added, with 76 percent of booking done through third parties, hotels have lost touch with their audience.

The launch today consists of two products. V-CRM provides a way for customers to set up profiles, usually tied to the hotel’s existing loyalty program via their social network login. This could be LinkedIn, Facebook, Twitter or Google+. By connecting to the social persona of the customer, the hotel can communicate directly with the customer on social channels and also track social mentions about the hotel — good and bad.

The other tool is V-Direct, which gives the hotel staff the ability to offer discounts and other goodies to hotel guests based on how often they’ve visited with the goal of encouraging customers to book directly with the hotel to get these perks.

The ultimate goal Habbel explained was to turn loyalty into direct rebookings and to give hotels a deeper understanding of their customers.

Habbel said traditional CRM tools are not really designed to deal with individual customer requirements of a hotel with hundreds of guests. They are geared towards leads and sales cycles. Voyat has been designed to link to other hotel systems like the reservations system. That way when a guest checks in, there is a message that this person is a frequent visitor and the front desk personnel can welcome him or her back accordingly –and perhaps even offer an upgrade, a free meal or other perk.

Voyat says it gives the hotel the means to personalize the experience for each guest instead of assuming everyone that walks into the hotel is a first-time visitor and it provides the mechanism to reward loyal guests.

He believes this gives them a more level playing field with online competition like Airbnb because the strength of that service is the direct relationship people build between landlord and renter –and the social components around that. Voyat is attempting to give hotels a similar direct connection.

As Habbel pointed out back in the day, The Ritz was famous for understanding every detail of its regular customers, reportedly keeping index cards with details about their preferences. Voyat, he said, is an attempt at an updated version of that index card, but one that takes advantage of social and the web and customer activity on the property to understand customers better.

IMAGE BY VOAYAT (IMAGE HAS BEEN MODIFIED)

BitLit Partners With HarperCollins To #Make Buying Digital #Versions Of #Books You #Already Own Easier

#GNN - The #idea behind BitLit is pretty simple: scan the title page of a book you already own, write your name on the copyright page and scan that, too, and within a few seconds, you have access to the e-book version of your book.
In an ideal world, this would work for any book. But the current state of digital publishing isn’t exactly perfect, so while the number of publishers that support BitLit is growing, it remains limited. Some publishers make those e-books available for free, but most charge a fee for the service (most of the time, that’s somewhere between $2 and $6). Others already sell readers a bundle that includes the physical book and a free copy of the e-book through BitLit.

What was mostly missing from BitLit, however, was support from a large mainstream publisher, but it looks like those are slowly coming on board now, too. Starting today, BitLit is running a pilot with HarperCollins that will bring some of that publisher’s books like Neal Stephenson’s Cryptonomicon and Gregory Maguire’s Wicked into the program.

This is still a pilot so there aren’t many books, but it’s a clear validation that BitLit’s concept is gaining traction in the publishing world.

Currently, BitLit has about 20,000 titles in its program, which is 10,000 more than three months ago. Those include most of the programming books from O’Reilly, for example, but also a few university presses and many smaller imprints.

BitLit’s most obvious competitor is Amazon’s MatchBook service — though I’m not sure how many people are actually familiar with that, given that Amazon doesn’t really promote it. MatchBook only works for physical books purchased from Amazon, whereas BitLit doesn’t have any similar restrictions. Amazon has just under 70,000 English-language books in its program. It, too, doesn’t have the rights from many mainstream publishing houses, but while BitLit is trying to work with publishers, Amazon’s relationship with the industry is pretty strained right now.

IMAGE BY FLICKR USER RODRIGO GALINDEZ UNDER CC BY 2.0 LICENSE (IMAGE HAS BEEN MODIFIED)

Yahoo Will Follow Google In Encrypting Data Center Traffic, Customer Data Flow By Q1 ’14

http://www.techc.tk/2013/11/yahoo-will-follow-google-in-encrypting.html
Yahoo has announced this morning that it will make all traffic flowing between its data centers encrypted by Q1 of 2014. This follows moves by other companies like Google to do so after recent revelations about the NSA’s data gathering sparked concern and outrage.

Yahoo’s announcement, made by CEO Marissa Mayer, outlines a plan to encrypt all of the data that moves between its data centers internally. Yahoo recently announced plans for 2048-bit key SSL encryption in Yahoo Mail by January 8th, 2014.

Other encryption plans for the company include offering encryption for all data traveling between Yahoo and its customers by the end of Q1 ’14 as well. Yahoo says that it will work with all of its co-branded international Mail partners to ensure that at least the basic HTTPS protocol is enabled.

“As you know, there have been a number of reports over the last six months about the U.S. government secretly accessing user data without the knowledge of tech companies, including Yahoo,” says Mayer. “I want to reiterate what we have said in the past: Yahoo has never given access to our data centers to the NSA or to any other government agency. Ever.”

The announcement today comes in the wake of Google making similar moves (which began last year). Google began encrypting the traffic between its data centers after the exposure of a joint NSA-GCHQ program known as MUSCULAR, which outlined a system in which it spliced itself into communications between the company’s servers to gather data on surveillance subjects.

The MUSCULAR project also targeted Yahoo directly, as shown in government documents obtained by Edward Snowden and exposed by The Washington Post.
 
http://www.techc.tk/2013/11/yahoo-will-follow-google-in-encrypting.html
The plan outlined a procedure which could intercept SSL communications between server groups at Yahoo or Google (or other large tech firms with lots of user data) to gather information on hundreds of millions of user accounts, both foreign and domestic. The WaPo report stated that millions of records a day were intercepted from Yahoo and Google networks:

According to a top-secret accounting dated Jan. 9, 2013, the NSA’s acquisitions directorate sends millions of records every day from internal Yahoo and Google networks to data warehouses at the agency’s headquarters at Fort Meade, Md. In the preceding 30 days, the report said, field collectors had processed and sent back 181,280,466 new records — including “metadata,” which would indicate who sent or received e-mails and when, as well as content such as text, audio and video.

Earlier this month, Google engineer Brandon Downey posted a personal (not company) statement about the WaPo story, putting it bluntly:

Fuck these guys.

I’ve spent the last ten years of my life trying to keep Google’s users safe and secure from the many diverse threats Google faces.

I’ve seen armies of machines DOS-ing Google. I’ve seen worms DOS’ing Google to find vulnerabilities in other people’s software. I’ve seen criminal gangs figure out malware. I’ve seen spyware masquerading as toolbars so thick it breaks computers because it interferes with the other spyware.

I’ve even seen oppressive governments use state sponsored hacking to target dissidents.

But even though we suspected this was happening, it still makes me terribly sad. It makes me sad because I believe in America.

Google announced that its  efforts to encrypt all of its internal communications were approved last year, but ‘accelerated’ in June after Snowden’s revelations prompted fears of data tapping.

After being queried by the Register about its encryption practices, fellow data-heavy giant Microsoft said that it did not encrypt server-to-server traffic and that “recent disclosures make it clear we need to invest in protecting customers’ information from a wide range of threats, which, if the allegations are true, include governments. We are evaluating additional changes that may be beneficial to further protect our customers’ data.”

Encrypting server-to-server traffic seems like a no-brainer, but Yahoo is not alone in scrambling to put it into effect. The saddest aspect is that the lack of action here was largely due to the expectation of privacy from our own government, not lack of fear of outside ‘malicious actors’.(techc)(techcrunch)(GNN)