Twitter’s Senior Vice President Of Engineering, Chris Fry, Has Stepped Down

Christopher Fry, Twitter’s Senior Vice President of Engineering (read: the man responsible for fighting off the fail whale), has stepped down from his position. The news comes by way of documents filed with the SEC.
Alex Roetter — a founding member of Google’s AdSense team and Twitter’s current VP of Engineering — will be stepping up to Fry’s role. If you’re curious how much such a position pays, by the way, the documents spill the beans: Roetter’s pay is being bumped up from an undisclosed amount to $250k a year.

Fry will remain with the company in an advisory position.

Fry, in his move to an advisory role, is well regarded both inside and outside the company. There is a general feeling, we hear, that these exec moves to advisory roles are being made for those who Twitter feels have done a particularly good job for the company.

Still, there is a shift underway when it comes to product development at Twitter, much of which has to do with the pace of releases in that area. Roetter comes from Twitter’s ad products department, which has been on fire since 2010 when Twitter first launched them. Compare that to the substantially more subdued — if not glacial — pace with which Twitter has been iterating on the platform, and you can start to put a bit of shape on this move. So, expect faster product-development cycles from Twitter.

Twitter’s ‘Zero’ Service Lets Emerging Markets Tweet For Free

Mobile carriers around the world are touting their involvement in a program called “Twitter Zero,” but that’s not its real name.

In 2010, Facebook revealed an initiative designed to give it a foothold in emerging markets called Facebook Zero. The idea is that consumers in select markets could browse a stripped down version of Facebook on mobile phones via the URL 0.facebook.com without incurring data charges (also known as “zero-rated” data, hence the name.) As it turns out, Twitter has been following in Facebook’s footsteps here, with its own “Twitter Zero”-like service called “Twitter Access.” That program has picked up over the past year, and has now grown to include “under 100″ total deals with mobile operators, we understand.

A number of mobile carriers have been touting their involvement with this program in recent months, like Uzbek mobile operator Ucell’s announcement of Twitter Zero, Pakistan’s Mobilink’s support for Twitter Zero, a similar program from Reliance Communications in India, and most recently, Nepal’s Ncell’s launch of Twitter Zero, to name just a few. Twitter’s website also touts other partners, including Vodafone, Smart (Philippines), XL Axiata (Indonesia), and Turkcell.

 Twitter Access is not exactly new, but it has received little attention by Western media, which is why we were sort of scratching our heads around here when we saw an announcement of yet another “Twitter Zero” launch this week.

Twitter Zero? Is that a thing?

What’s funny  about “Twitter Zero,” is that Twitter itself isn’t officially calling the program that – it’s called “Twitter Access” internally and on its public-facing website. But the mobile operators have unilaterally decided they prefer the name “Twitter Zero” instead, it seems. Meanwhile, the URL 0.twitter.com today redirects to mobile.twitter.com, but unlike with the Facebook Zero initiative, mobile consumers don’t have to use that URL in order to access the free, customized version of Twitter.
Twitter Access (or Zero, if you prefer, I suppose) was first kicked off in 2012. It was also referenced – though not by name – as being a part of Twitter’s international strategy in a December article on AllThingsD. That post didn’t just focus on this customized, zero-rated Twitter, however, but pointed to a number of things Twitter has in the works to grow its overseas user base, including also carrier preloads and even deals with carriers that would help deliver Twitter messages to low-end phones without data connections.

How It Zero-Rated Works

This zero-rated Twitter program varies a bit, on an operator by operator basis, but the general gist of it is that it’s designed for feature phones, and involves the operator removing the mobile data charges for a limited time. This exact time frame may vary, but seems to be a few months (i.e. 90 days), from what we’ve seen. That’s a bit different from Facebook Zero, which only charges Facebook Zero users when they click to view photos or browse to another mobile site off of 0.facebook.com.

During the campaign period, Twitter Access works this way, too. Users are able to browse the Twitter mobile website at mobile.twitter.com without incurring data charges. If they decide to download media or click a link, an interstitial appears, reminding users that standard data charges will apply. But in general, users can read tweets, respond, favorite, and scroll through the mobile Twitter website.

As for why Twitter is only free for a limited period of time in these emerging markets where the Twitter Access program goes live, that may be because Twitter itself, in some cases at least, is helping to cover those data charges. (Twitter declined to comment on this when asked.)

Emerging Market Growth


We had actually heard that Twitter has some 300 Twitter Zero deals underway, but that number seems to be referencing all of Twitter’s operator partnerships, we now understand, including the preloads and deals that allow for Twitter to work over SMS on phones without data plans.

It’s notable that this Twitter Access/Zero program has today climbed into the double-digits in terms of partnership deals, given that a large part of Twitter’s future user growth is expected to come from the Asia-Pacific region.

According to a report from a couple of days ago by eMarketer, that region will account for 40% of Twitter’s user base by 2018, with India and Indonesia each growing the most in the near term – both are expected to see over 50% increases in user numbers this year. And while large growth numbers usually imply a small installed base, that’s not the case with these two countries, which will become Twitter’s third and fourth-largest regional Twitter user bases, respectively, this year.

Twitter Access/Zero could tap into this trend, offering mobile consumers a way to get a taste of what the Twitter service has to offer without the guilt of data charges, in the hopes that they’ll return to the site (or Android app in some cases, when it extends into low-end smartphone territory) when they actually have to pay.

CEO Tony Fadell Hates When Nest Is Called An ‘Internet-Of-Things’ Company

We here in the tech press have gotten used to categorizing new, interesting products that are getting smart and connected under the umbrella term “Internet of Things.” But today at CODE Conference in Southern California, Nest CEO Tony Fadell said he hates the term, and sought to clarify why Nest shouldn’t be described that way.

“The ‘Internet of Things’ is a term for this audience, not for consumers,” Fadell said. Instead the company is focused on building products for the home that will work better than consumers are used to. “We’re not an ‘Internet of Things’ company… We make a thermostat, and we make a smoke alarm.”

Nest has seen some major ups and downs as of late: The company was acquired by Google earlier this year in a deal worth $3.2 billion in cash. While Nest only had a couple of products on the market at the time of the deal, it quickly became apparent that Google was buying a lot more than just thermostats and smoke alarm products.

Fadell said that the company is focused specifically on products in the home, things that are not mobile or wearable. And he promised that new things are in the pipeline.

Not everything has been working perfect, however. Recently Nest took one of its core safety products off the market due to a bug in one of its features.

After selling more than 400,000 Nest Protect smoke and carbon monoxide alarms, Nest halted sale and disabled its controversial “wave to dismiss” feature, which turns an alarm off when it detects someone in the room waving at it.

But Fadell said consumers got confused when, six weeks after it notified customers, the Consumer Product Safety Commission issued a statement saying the product was being recalled. “We did all the right stuff in the first few days and then they decided six weeks later [to issue the statement],” he said.

More recently, there have been reports that Nest is interested in purchasing video security company Dropcam. While Fadell wouldn’t comment on that specific report, he said the company was talking to different large security companies about integrating its products with theirs.

Microsoft And Salesforce Announce Broad Product-Integration Partnership

This afternoon, Microsoft and Salesforce announced a broad partnership that will bring their respective software and service products closer together.
Salesforce will support Windows, Windows 8.1, build “interoperability Salesforce and Office 365,” Microsoft’s subscription-based productivity suite, and integrate OneDrive for Business, SharePoint Online, And Outlook in various capacities.

This is a big deal for Microsoft given Salesforce’s quickly expanding customer base. Salesforce, a pioneer of the SaaS model that Microsoft is now also pursuing, likely has a rich pool of customers that Microsoft either wants to court, or make happier. Salesforce likely wants to attract Microsoft’s more conservative customer base by providing stiffer integration with products they already know.

The terms of the deal were not disclosed. I’m reading that as Microsoft paying Salesforce.

Microsoft is fighting a multi-front platform war with Google, Apple and others, and so any wind it can put at the back of its nascent business-facing services, such as OneDrive for Business, is a positive for the firm.

The deal isn’t short-term. According to a Microsoft announcement, regarding Windows support, “[a] preview is planned to be available in fall 2014 with general availability in 2015.”

Salesforce is up more than 3 percent in after-hours trading. Microsoft is flat.

Update: On a call, Microsoft and Salesforce commented further on the partnership. Salesforce will use Microsoft’s Azure broadly, and the firms affirmed that the deal isn’t a short-run event.


Top Image Credit: Marc Benioff

Google Admits It Hires Too Many White Dudes

Today, one of the valley’s biggest employers, Google, is finally opening up about workplace diversity and how it goes about hiring women and minorities.The gist is that Google knows it has a problem and it’s sorry, but Google says it’s not entirely its fault…there’s just not enough women and minorities in tech.

No surprise here from a giant tech firm in Silicon Valley, the odds are 7 male to every 3 female Googlers. But break that down into tech and non-tech jobs and the numbers skew much more heavily for male at 83%.


It’s no better on the race front, either, with the highest minority being Asian at 34% in tech and next to non-existent in anything else.

The company, who let everyone know they’d be doing this at their annual shareholders meeting – and in the presence of the Rev. Jesse Jackson and his diversity coalition Rainbow PUSH, admits readily, “…that Google is miles from where we want to be when it comes to diversity.”

They’re not alone in the valley here, as a CNN Money poll of 20 top tech companies shows similarly dismal figures. Those numbers were apparently hard to come by. Most companies, for obvious reasons (read, the numbers are bad) don’t want to disclose how few women and minorities they employ in tech here in Silicon Valley.

Google says its aim in doing this is to open up the discussion and begin to fix the problem:

Being totally clear about the extent of the problem is a really important part of the solution.

Rev. Jackson also attended a Facebook shareholders meeting earlier this month to push for more diversity there. He then sent letters on to other tech giants including eBay, Apple and Twitter (none of which have released numbers) to encourage more diversity in the tech space. The US Government is no help here, either.

There’s a plethora of historical numbers out on women, minorities and the workplace, but it’s pretty scant in the tech sphere. While Google does come out and admit it has a hiring problem, it says the reason for this is a lack of qualified candidates. From the blog post:

There are lots of reasons why technology companies like Google struggle to recruit and retain women and minorities. For example, women earn roughly 18 percent of all computer science degrees in the United States. Blacks and Hispanics make up under 10 percent of U.S. college grads and collect fewer than 5 percent of degrees in CS majors, respectively.

Google may have a point, here. According to the National Council of Women in Information Technology (NCWIT), Google’s stats fall just below the average of women in computer science and engineering degrees at 25%.

Still, this is Google. Don’t they have the resources to recruit better?

Even though it’s one of the largest minority groups already, Google has a plan to educate others about Asian culture in hopes to retain this minority. No mention of how it plans to educate, retain or recruit the other minorities, however.

Gotta throw Google a bone, though. Not every tech company is willing to show their numbers so starkly. It’s very mature. It may even encourage other tech companies like Amazon, Microsoft, etc. to open up, admit there is a problem and start to look for ways to solve it.

IMAGE BY FLICKR USER JOI ITO UNDER CC BY 2.0 LICENSE

Microsoft Plans To Bring HTTP/2, Web Audio And JavaScript Promises To The Next Version Of IE

At its Build developer conference earlier this year, Microsoft promised that it would become more transparent about which new features the Internet Explorer team is considering for upcoming versions. To do this, Microsoft launched an early version of status.modern.ie (the equivalent to Google Chromium Dashboard) at the event and today, it is taking the beta label off this site. That, by itself, wouldn’t be a big deal, but as part of this announcement, Microsoft also updated its feature list for what’s coming next for IE.
Among the new features currently in development is support for HTTP/2 – the next version of the protocol that powers the World Wide Web. IE11 already features support for Google’s SPDY protocol, which forms the basis of HTTP/2. Microsoft is also working on adding HTTP Strict Transport Security to IE, a security feature that helps prevent man-in-the-middle attacks on secure connections and which Chrome and Firefox have long supported.

Other new additions are support for the Web Audio and Media Capture APIs for accessing video and audio streams from webcams and microphones on a local device.

Even more interesting for developers, however, is likely the upcoming addition of JavaScript Promises to IE. By default, JavaScript is single-threaded, so you can only run one script at a time. With Promises, developers get a standardized way to make asynchronous calls in their code. For more details about how this works, take a look at this tutorial.

There are, however, also a few features listed under the “not currently planned” section on status.modern.ie, which will be a bit of a disappointment to some. It’s no surprise that Microsoft isn’t going to implement WebRTC v1.0 anytime soon, but it also isn’t likely to add support for Google’s WebP image format, for example, or MathML and Web SQL.

For Microsoft, this kind of transparency around web standards is definitely new and refreshing. In the ideal world, we wouldn’t have to worry about any of this because all browsers would support the same features all the time. With Chrome, Firefox and Internet Explorer all taking slightly different paths and supporting different features at different times, however, it’s unlikely we’ll ever get to that point.

With Polagram, Print Photos From Your Phone In Just A Few Taps

French startup Polagram just released a couple of new features and raised a round of funding. You can use the iPhone or Android app to print your photos directly from your phone and receive your prints a few days after ordering them. The app tries to get out of the way as much as possible, it’s just the missing link between your camera roll and your printed photos.
The company raised $700,000 (€500,000) from multiple French and American business angels who work or used to work for Voyage Privé, Price Minister, Orange, Fnac and more. The startup is also part of TheFamily.

“We had this idea of printing photos from your mobile,” co-founder and CEO Jeremy Charoy told me in a phone interview. “I took photos of my grandmother’s birthday in 2009 or 2010. At the time, you could use Hipstamatic, but it didn’t work well. The problem was still there in 2012, so we decided to launch Polagram.”

At first, the company only had one product, 10x10cm-square prints. But everything was still manual — the company was doing things that don’t scale. The team had to ride a Vélib bike with a USB key to their favorite printer, and put the photos in the envelopes themselves.

The company then added a new 10x13cm format for full size iPhone photos and a Polaroid-style format with white borders. It also signed a deal with a photo laboratory to automate the printing process. This way, the company could focus on the user experience and business development.

That’s why Polagram just launched two new products — a 26-page hardcover book and a collage poster. “Our goal is that you can make a book in less than three minutes on your phone,” Charoy said.

I played a bit with the app, and it’s true that the ordering process is fast. You select your product, select photos from your camera roll, Facebook or Instagram accounts, enter your address and payment information and you’re done. A photo costs $0.45, a poster $28, a book $35.

While you can order from nearly anywhere in the world, the company is working on deals with local photo laboratories to improve shipping. For example, it recently signed a deal with a German laboratory and is currently looking for an Asian partner.

Now, there are eight people working on Polagram, with most of the team based in Nancy, France. Polagram’s competitors include full-fledged photo companies, such as Shutterfly or PhotoBox. But these companies aren’t focused on providing the best mobile experience.

It’s still too early to say whether there is enough room in the market for Polagram. Yet, now that most people use their phones as their primary cameras, printing photos should be as easy as switching apps.

Quick Key, The Quiz Scanning App For Teachers, Raises Over $250,000

When we last saw Quick Key, founder Walter Duncan was working to get his quiz grading app into schools across the country. Now they’ve announced a $250,000 raise to help expand their reach and improve the product.
The app, which streamlines the grading process utilizing optical character recognition, has so far been used to scan 300,000 quizzes. One teacher, Younis Aydin, in Istanbul, wrote that the app helped him grade 400 exams in less than an hour, a feat that used to take him a week.

Their shareholders include ARC Capital, an educational venture fund, and another anonymous shareholder who invested the full $250,000 last year. They have added CMO of Pearson Inc., Gary June, to their board of directors. The app originally made a stir on Kickstarter where it raised $100,000.

The best thing about this app is Duncan’s genuine earnestness in giving back to the educational community. He’s been working as a teacher for 15 years and recently left to maintain this product. He also has a keen understanding of what teachers need. For example, because he knows that many teachers don’t have mobile Internet access, the app works with or without a connection, allowing for quiz scanning without data usage. “Quick Key is really all about a community of educators working together to make their lives and their students’ lives better,” said Duncan.

Duncan and his co-founder Isaac D. Van Wesep have taken the app from a simple idea that Duncan narrated using a dimly lit YouTube video to something a real business. He even brought his former students in on the game.

“Isaac and I have assembled a slightly bigger team: a former student of mine, who is now a junior at UC Berkeley and a software developer, built the Web app for us, and a friend of his (also a student at Berkeley) has been helping out too. These guys are young and sharp – and I love it that one of my former students is on the team,” he said.

There are plenty of competitors in this space, including a vociferous one called Gradecam, but it looks like Duncan has found a niche for himself and is exploiting it.

Indie E-Book Printer Blurb Buys Graphicly; Will Shut Down Comic E-Publishing Platform

As the ongoing dispute between Amazon and Hachette sees the huge online retailer continue to block and/or delay sales of some of the publisher’s books, two smaller startups in the industry are merging forces. Blurb, which lets authors self-publish and print their books, is buying Graphicly, a platform that lets authors publish and distribute e-books, with a specific focus on image-heavy content like comics and photography.
Terms of the deal have not been disclosed but Micah Baldwin, the founder of Graphicly, tells us that the outcome “was a positive one for everybody”. Graphicly, founded in 2009, had raised some $7 million since 2010, Baldwin tells me, with investors including Chris Sacca, 500 Startups and Mercury Fund, among others.

Blurb has made an official announcement of the deal today. Update: Baldwin has also published a post on the exit.

This is an acquihire, with the six employees who formed Graphicly joining Blurb. As part of that process, Ecwid will be shutting down in the next 30 days.

“None of the assets per se are coming over, but we are talking to publishers who were on Graphicly,” says Baldwin. “We are hopeful that Graphicly users will take their content and manage it with Blurb, and maybe print their books there, too.”

He says that all publishers will be able to go to their dashboards for the next 30 days and port their content into Blurb, or whatever platform they choose.

We had first gotten wind of Graphicly in acquisition talks with different parties back in February of this year, with interested parties including a couple of larger publishers, a book distribution platform, and Blurb.

The sale comes at a time of consolidation for other independent publishing and distribution platforms. In April, Amazon acquired digital comic and graphic novel distributor Comixology (which, unlike Blurb, worked with a lot of large print publishers to migrate to digital formats). A month before that, Dropbox had acquired Readmill.

For its part, Blurb earlier this month acquired MagPub from HP to extend its catalog from books to magazines. In that context, it makes a lot of sense for them to pick up Graphicly and its expertise specifically in comic book magazines.

Baldwin says that Blurb’s interest in Graphicly stemmed from a couple of different areas.

Although the company had expanded from print into e-books as far back as 2012, Baldwin describes that business as somewhat “nascent” particularly in Graphicly’s forte of illustrated books.

“Our focus on self publishing [for illustrated content] married up very well with what they do, and will help them grow their bigger digital business more rapidly,” he says. “The combination gives authors and writers the ability to do everything.”

He points specifically to how Graphicly’s own storefront has been instrumental in getting more people to look at and share the content created on that platform. “We figured out how to use digital as a marketing vehicle, and how to use it to connect with your fans,” he says.

In that vein, Baldwin himself says that he will be focused at Blurb on how to integrated its print and digital offerings better. That will include thinking of ways of distributing, say, chapters of books as a way of drumming up interest in the full work being printed and distributed.

“Long term, who knows but short term it could be as simple as sending a chapter digitally every week to your readers as a way to help selling the complete printed book,” he says.

In a sense, this is taking a page from the old days of publishing, when the likes of Charles Dickens and other Victorian novelists serialised their books in magazines (which also hints to how Blurb may employ MagPub as well).

Graphicly, Baldwin tells me, had 10,000 publishers on its platform, with some 20,000 titles published on its platform and had around $2 million in revenues.

Meanwhile, Blurb, which has raised just under $22 million, is profitable, expecting to make around $100 million this year and has seen some 2 million authors and “creators” (who could be amateurs printing books of granddad’s early life) publish 10 million books through Blurb. You can see a list of titles in Blurb’s catalog here; it’s notable that there is a strong leaning there already to picture-based books.

With contrasting sizes like that, it’s natural to wonder whether Blurb’s acquisition of Graphicly points to the challenges of building out sustainable e-book platforms on much smaller margins than the printed publishing industry that preceded them.

Blurb has talked in the past about being an acquisition target itself, or possibly going public.

But Baldwin believes that now more than ever there needs to be a place for independent distributors and publishers. He cites the standoff between Amazon and Hachette as one example of how that outcome will largely benefit either one big player or another… but not necessarily the author.

“As Amazon grows it’s harder for authors to control their destiny,” he says. “We are 100% committed to offering a self-publishing platform that is extremely positive for authors/publishers. They continue to own their content, their destiny and their fans. You lose all of that with the bigger, more established marketplaces.”

It’s worth noting that Graphicly had, and Blurb does, allow its authors to distribute with bigger entities like Amazon and Apple.

One other thing that moving into Blurb will do is to give those graphic authors who had been with Graphicly the potential to expand much more internationally.

“One-third of Graphicly’s business  was outside of the U.S. and Blurb has a significant business in the rest of the world,” Baldwin says. “Six months before Graphicly was sold we started to sell books in Amazon China. So I am interested to see how that develops.”

AppInTop Enables App Developers To Market Their Mobile Wares On A Budget

AppInTop, a new automated mobile marketing platform that opens in public Beta today, is perhaps noteworthy on two counts.
Firstly, the startup wants to significantly lower the barriers for mobile app developers to market their wares. It offers a low-cost way into advertising on the 100 or so mobile ad networks it supports, including AdMob, Facebook Mobile Ads, and Flurry, as well as free competitive analytics to keep a handle on the competition.

Secondly, AppInTop is founded by Russian serial entrepreneur Nikolay Evdokimov. He previously co-founded the automated search engine marketing and SEO company SeoPult, which claims to be the leader in Russia, before going on to found Internet holding company Web3.0Asia, which specialises in aggregating web and mobile traffic in Asia and serving it up to its largely North American and European customer base. Evdokimov says that AppInTop is the coming together of the ideas behind his two previous ventures.

Aimed at indie developers as well as larger app publishers, while in private Beta many of AppInTop’s customers have been games makers, pitting AppInTop against the likes of Berlin-headquartered AppLift, which is incubated by HitFox Group and VC-backed to the tune of $20 million.

In contrast, AppInTop remains bootstrapped and says its key differentiator is that users can start advertising with a minimum budget of $10 per day, making the platform available to the Long Tail of developers, not just the major games publishers that AppLift works with. It also charges per-click not per-install.

Which approach proves to be more profitable in the long term is yet to be seen, though I suspect there’s room in the market for both models.

Specifically, users of AppInTop can define the overall advertisement budget for their mobile app, along with its promotional strategy. Traffic is then purchased automatically within the AppInTop affiliate network — those 100 or so mobile ad networks within which it’s integrated. The effectiveness of each individual advertiser is evaluated and the most effective channels with the lowest cost of install are identified through an “automated optimisation process”, says the company, essentially consolidating all of the available mobile advertising channels and taking care of the heavy lifting required to understand which network works best for a developer’s particularly wares.

Or, in layperson’s terms, this is all about getting the lowest cost per install, but also ensuring that those app installs, whatever they cost, are good value in the long term. There’s little point spending money on app installs if users open the app once and never use it again, or — depending on revenue model — are too tight or canny to make any in-app purchases.

To that end, AppInTop also provides free competitive analytics, thus providing intel on the competition and what it costs to get to the top position in Apple and Google’s app stores in 25 countries. This covers things like conversion tracking, app revenue, and competitors’ ad spend and revenues. It also claims its platform can achieve up to a 60% saving through the automation and optimisation of ad campaigns, with an average cost per-install working out at $1.20.

On the specific pitching of AppInTop, Evdokimov says in a statement: “Currently, in the mobile app space only the largest app developers and publishers have resources to pay for tools to promote their apps and receive the market analytics. We found a way to offer these valuable tools to smaller firms to help them plan and execute app promotion strategies”.

The company has offices in the U.S., Singapore, Thailand and Russia — though most of its engineering is based in the latter, so, for now at least, I’m claiming this as a European startup!

Revel Adds A Drive-Through Option To Its iPad-Based Retail And Restaurant Sales Systems

California-based iPad point-of-sale maker Revel Systems has added a drive-through option to its lineup of software and hardware accessories, making it possible for business owners to get set up with a way to cater to their drive-up customers without the use of a central server and complicated dedicated systems. The package is available for a flat fee for the necessary hardware, and gets a restaurant ready to roll without any additional monthly costs.
 The Revel drive-through setup includes two-way video chat between a server inside and the customer via a drive-up video display outside. This can work with an iPad embedded in a drive-through sigh, or by a larger connected display like a television if that’s already in place or more in line with a restaurant’s needs. The iPad can show the customer their order as they place it to make sure everything’s right, and there’s also going to be an option to allow them to pay for their order right on the display before pulling ahead to pick up their food.

“Twistee Treats, our initial customer, has ten shops and he’s growing to about 100 shops,” Revel co-founder and CTO told me on the phone. “A few companies have shown interest, but they want to see it working first, so we’re going to get them up and running at the Twistee Treats, do a nice case study and then broadcast it out there.”

The goal is to eventually make this a viable option for nationwide chains with hundreds or even thousands of locations – it’ll be hard convincing people to replace legacy systems, but for new builds, the Revel system is far less complicated and even less expensive than traditional installations that use walkie talkies and other hardware.

Revel also recently introduced accessibility features that make their iPad POS terminals easier to sue for owners, customers and employees with visual impairment issues, thanks to textured keys on Bluetooth keyboards and verbal menu cues. Overall, the company is really moving into a maturation phase where they’re differentiating their basic product to stay ahead of the curve in this fast-growing industry.

Google Looking At Dropcam And The Home Security Market, Says The Information

Google has reportedly ben interested in Dropcam as an acquisition target, according to a new report by The Information today. The supposed purchase would help Google with its aim of getting into the home security market, and would be tied to Google’s Nest division, which seems to be turning into Google’s smart home and consumer Internet of Things play.
The Information’s report is light on details, saying only that Google has “considered” acquired Dropcam, and that it isn’t clear if there have been any talks between Google and the company or what the status of those talks may be. Dropcam makes connected home security video cameras, with two-way audio functions, remote monitoring, and cloud-based subscription video recording and storage capabilities. The startup has raised almost $50 million in its five-year history, and its camera hardware is a popular seller at Amazon, the Apple Store and more.

Nest building home security hardware would make a lot of sense, given that it first tackled home climate control then moved into fire detection and prevention with its smoke detector (which was recently recalled). A connected security system is a logical next step in terms of home automation options, given that the home security market in the U.S. is estimated to be around a $15 billion business annually. It’d be interesting to see the company go outside rather than develop its own product (as the hardware design and development capabilities at Nest were part of what drove the acquisition) but Dropcam has a successful, well-liked product already in market so that’s quite a shortcut.

The most interesting upshot of all of this could be to see Google and Apple become close-knit partners once again. It sounds like Google is focused on building out a hardware network of smart home devices, while Apple is reportedly set to unveil a software platform to undergird the same. This could mean the two become thick as thieves again in the future, especially if Google takes the logical, platform agnostic approach (while also supporting Android as an IoT OS) and Apple continues to play nice with third-party hardware (it hasn’t ejected Nest from its store yet, for instance). The two recently agreed to cease their patent war in terms of upcoming smartphone devices, so maybe there is indeed a warming of the previously cooled relationship.

Apple Patents LiquidMetal And Sapphire Mobile Device Construction Method

Apple has just renewed its exclusive licensing deal with LiquidMetal, a fairly exotic metal alloy that behaves like plastic, and today it was granted a patent by the USPTO (via AppleInsider) for use of that material combined with glass displays, including those made by sapphire. The patent describes the process of bonding a display to a LiquidMetal device case, which could form the basis for a LiquidMetal-built future iPhone, iPad or iWatch.
The patent provides renewed reason to believe Apple might use LiquidMetal in the construction of future devices. Already, it’s rumored that the company will employ sapphire glass in its upcoming iPhone 6. Apple has an arrangement with GT Advanced Technologies in place that will see it build and run a massive sapphire production plant in the U.S., and this has been taken by many observers as a sure sign it wants to make use of the material in future products. Sapphire has an extremely high scratch resistance factor, even when compared to Corning’s engineered Gorilla Glass.

LiquidMetal has been rumored as a material for use in previous iPhones, including the iPhone 5, but it hasn’t yet been used for that purpose. It’s a technology that has been used in military and medial applications, and even some previous consumer devices. It’s a high-strength alloy, with terrific abilities to resist wear and corrosion, and what amounts to an elastic property that allow it to make particularly bouncy ball bearings, for instance. In consumer electronics, it has benefits in terms of manufacturing process and extending the durability of consumer gadgets.

It’s unlikely that we’ll see LiquidMetal used to make the next iPhone, as there probably would’ve been more chatter about that from the supply chain at this point. But Apple has recommitted to the tech, and now it has this patent that involves another material key to its future, so that’s a strong sign it has plans for the tech down the road.

The Prodigal Sony Returns To China

The PS4 is headed to China.

After China dropped a decade-long ban on gaming consoles, Sony is making plans to bring its latest gaming console to the massive Chinese market. The last time a Sony gaming system was available through official channels in China was 2004.

China previously tightly regulated gaming consoles with strict sales restrictions that were aimed at countering youth exposure to online games as the WSJ reports.

Under the latest local restrictions, foreign companies can sell consoles and games only if done in Shanghai’s free-trade zones. Sony has partnered with the state-run Shanghai Oriental Pearl Group to make and sell PlayStation consoles and software in China.

Microsoft recently announced a similar plan that would bring the Xbox One to the Chinese market as well.

This effort should bolster Sony’s struggling finances. Gaming is one of the company’s three areas of focus and so far the PS4 is outselling the Xbox One worldwide. Sony expects sales to improve, too, with a forecast of 17 million units for the year ahead, up from 14.6 million in the prior year.

Sony’s success in China is not guaranteed. It faces tough competition from an established black market and a populace which turned to PC and mobile gaming after Sony and Microsoft withdrew their market offerings.

If You Love IFTTT Then This Connected Hardware bttn May Push Your Buttons

Internet connection and automation service IFTTT, which joins the dots between different Internet services and mobile OS components to create recipes to do things automatically for you, is awesome-sauce for the tech savvy.
But for those who might not be quite so comfortable putting in place a sequence of digital acrobatics that improves their existence on the fly here’s a hardware alternative, called bttn, which aims to make a particular digital recipe available to anyone at the push of a physical button.

bttn, which is launching today on pre-order (for €69), is a physical, Internet-connected button (aka the bttn) that can be pressed in order to trigger a particular action. The bttn talks to Finnish startup The Button Corporation’s servers via SMS, cellular data or Wi-Fi to execute the pre-set command, and is battery or micro USB-cable powered. The pre-set command can be customised via a browser.

What exactly can be customised via bttn?

The server offers you various configurable actions to trigger upon pressing of the bttn. Using a simple wizard, you can harness the power of various Internet technologies, such as HTTP, RSS, IFTTT, SmartThings, Twitter, Facebook, email, or SMS messaging. And we’re building more choices all the time.

Examples of the sorts of scenarios where bttn could be used include as a way for a child to quickly send an SMS to their parents to say they’ve arrived home (rather than, say, sending a template from their own phone). Or for an elderly person to push to sent an SMS alert to a relative if they are feeling unwell, or — conversely — to say they are doing OK.

The button pusher receives feedback on whether the command has been executed — currently this is visual feedback, via LEDs incorporated into the bttn. Green for ‘command executed’, yellow for ‘wait’, red for ‘error’.

bttn’s lights can also be used as a cue to prompt the bttn owner to press the button. For example by pulsing slowly to draw attention and flashing more rapidly if the bttn is still being ignored. An alarm can then be sent if the bttn is not pushed within a specific time window.

That functionality might be a useful at-home reminder to someone take medicine at a particular time, or as a way to check an elderly person is ok — the latter use-case being one of the triggers for bttn’s founder, Harri Rautio, to come up with the idea.

Beyond the current coloured lights, the startup says it’s also exploring adding voice as a way for bttn pushers to receive feedback, and also even for sending commands.

For IFTTT addicts, bttn’s makers reckon it could also be a complementary offering that takes even more friction away — but specifically from the physical sphere of their daily lives, at those rare times they’re not tethered to a computer (pocket-sized or otherwise).

Discussing the competitive landscape, a bttn spokesman told GNN: “We are competing against a number of legacy providers who offer single-purpose devices built on legacy infrastructure. These players are largely local.

“In some sense, you could say we compete with IFTTT and the like but we see those offerings more as complementary than competing with us. There are also a number of ‘virtual button’ providers (i.e. apps providing a similar service).”

“Our key advantages include: extreme simplicity of use, flexibility, low cost, and the ability to offer partner-branded devices and services,” he added.

The startup sees the b2b market as having the largest potential for bttn — despite an initial launch offering the bttn to early tech adopters for a one-off fee.

Indeed, it’s signed up Finnish taxi and minibus service provider Kajon Oy to provide bttns for repeat ordering of rides in locations such as restaurants, hotels and other businesses frequented by large numbers of customers (ie instead of having to phone the cab firm up every time, the business will be able to push a button to order a ride to a specific address).

It’s also signed up local Finnkino movie theatres to install bttn as an in-theatre call button for cinemagoers to summon help when needed as a way to boost customer service.

The startup, which was founded in September 2013, says it has been working with several customers and a group of beta users since early this year. On the funding front, it’s raised money from Jari Ovaskainen (the first investor in SuperCell) and from Finnish government funding agency for technology companies, Tekes. Total funding stands at sub-€1 million thus far.

The business model for a b2b-focused bttn will be monthly fees — something that corporate partners are more likely to be happy to pay for than private users. But early bttn adopters can snag the device without the monthly fee. Those who pre-order the device now can expect it to ship in October.

Twitter User Growth Will Come From Asia-Pacific – Region Accounting For 40% Of Users By 2018

Figures out this morning from eMarketer estimate Twitter’s growth to continue in the double-digits through 2018, with the Asia-Pacific region playing a large part in that growth trend. Today, Twitter users in Asia-Pacific already outnumber those in North America and Western Europe, accounting for 32.8% of all Twitter users, compared with just 23.7% in North America, the report says. By 2018, the Asia-Pacific region will account for over a 40% share of Twitter’s user base, while the North American region drops to just 19%.

Also notable is that eMarketer’s report doesn’t include China in its estimates, because the network is currently blocked there, even though many users still access it by way of virtual private networks. If that situation changes, the report notes somewhat obviously, the growth in the Asia-Pacific region would be “significantly higher.”
Instead, the forecast estimates that Indonesia and India will end up impacting Twitter’s user base growth most heavily going forward, with both countries experiencing increases of over 50% in 2014 – the former with 61.7% user growth and the latter with 56.9% growth. More importantly, perhaps, is that while large growth numbers tend to indicate a relatively small installed base, that’s not the case with these two countries – India and Indonesia will become the third and fourth-largest regional Twitter user bases this year, at 18.1 million and 15.3 million users, respectively.

That means this year they will both also surpass the U.K. for the first time, in terms of user numbers.
Meanwhile, in Twitter’s home base in the U.S., the market is more mature, with growth tapering off into the single digits in 2015 and beyond. It will, however, remain the largest country in terms of user accounts throughout the forecasting period. In addition, the U.S. user base is today where most of Twitter’s revenue comes from – in fact, the U.S. accounted for nearly three-quarters of Twitter’s total ad dollars last year.

But this (fairly bullish) report indicates that Twitter still has room to grow its ad business outside the U.S. where the service takes hold in these expanding, emerging markets.

In 2018, eMarketer says it estimates that Twitter will growth 10.7% to reach close to 400 million users worldwide.
One big caveat: this estimate and the forecast itself relies on different data sources than Twitter’s own reported figures (255 million monthly actives, currently) because eMarketer uses instead some 90-plus data sources including Twitter press releases, survey and traffic data from other research firms and regulatory agencies, historical trends, internet and mobile adoption trends, country-specific demographic and socioeconomic factors in its analysis.

From this collection of roughly 400 data points, the firm leans heavily on consumer survey data to eliminate business accounts, multiple accounts for individual users and other sources for double-counting to reach its numbers. This is also eMarketer’s first-ever forecast of Twitter users worldwide, so the company still needs to prove that its estimates on this particular subject do well.

Ku Is A Social Network For Composing Creative Status Updates

The plain social networkstatus update’ has been superseded by the rush to share photos. Quicker, easier and less likely to get lost in translation, the selfie and its subsidiaries (otheries) are the digital social currency du jour. But Israeli startup Ku wants to make words cool again, with a social network that’s focused on sharing a more creative kind of status update.
Ku borrows its name from the ending of Haiku — the intentionally brief Japanese poetic form that usually follows a particular syllabic structure, of 5-7-5. Despite being so short, Haikus are of course misleadingly hard. Extreme brevity looks deceptively simple, but is the absolute opposite.

Still, the hardest thing of all when it comes to creative writing is getting over the hump and putting pen to paper, or fingers to keyboard. Ku is an iOS app that wants to lower that barrier to writing a status update — and indeed lower the barrier of entry to anyone penning a spot of (free or not) verse.

It’s not necessarily aiming to encourage finely crafted haikus to spill forth from its users’ fingers. But rather to help them turn what could be a mundane social status update, into something a bit more thoughtful, a bit less throwaway.

Much like Instagram hand-holds its users through beautifying their photos — via a pleasing square crop, post-processing filters and the like — the Ku app uses question prompts to inspire its users to write something.

These take the form of mundane questions like ‘how was your lunch?’ or ‘what did you do last night?’ — the more mundane the better really, since they give users an easy jumping off point to clamber over the initial hurdle of writers’ block and get their thoughts flowing.

Once the user has been encouraged to pen their quasi-haiku (quasi because there are no rigid requirements to what you write, beyond it having to fit in three lines and fit on the Ku card, so no need to write a haiku unless you specifically choose to… ), they are given options to augment their composition further by adding a doodle of their own, or (indeed) a photograph.

Posts can also then be hashtagged quickly via some in-app shortcuts which help people browsing within the network find content based on themes like quirky, nerdy — or indeed haiku, if you do want to stick with the traditional form.

And can then be shared to the Ku network where others can like and comment on what you’ve written, or share it out to mainstream social networks to garner a bigger audience.

Ku is a nicely designed app but it’s obviously not about to overthrow the dominance of the photo as the main social sharing currency. Writing anything that at least makes vague sense takes more effort than snapping a photo. But it does offer a cute reworking of text-based status updates that might help the written word claw back a little attention in these selfie obsessed times.

The iPhone Is Still The Best Smartphone

I see a lot of phones in my work here at GNNTECH, and I’m genuinely impressed with where the average level of quality is at compared to where it was even just five years ago. I’ve seen Android mature so much in that time that it’s amazing – but for all the work Android OEMs have done in terms of narrowing the gap with the iPhone, which had a considerable lead on any competitors early on, there’s no question that Apple’s smartphone is still the best one out there.

Why is now the time for this friendly reminder? We’ve just seen basically every major Android OEM unleash their new devices, for one. And there are other factors, too; my girlfriend finally came back to the iPhone fold after a brief foray into Samsung territory, for instance, and my father just declared that he’s going to stop carrying a standalone camera while traveling in favor of just using his iPhone 5s, which is a huge deal for a lifelong photography enthusiast.

The iPhone’s camera remains one of its hard-to-quantify advantages over the competition – on paper, there are many Android cameras that should fare better, but consistently the iPhone manages to take the best pictures of any integrated mobile device shooter, with a minimum of fuss required on the part of the actual photographer.

Other advantages of the iPhone over its newer competitors include consistency of experience (various Android skins and modifications still mean that apps behave differently depending on what device you’re using), portability of the device (monstrous screens are attractive while in use, but for the majority of time, your phone is still in your pocket), and build quality. And even though the iPhone 5s came out last fall, it shows no signs of being unable to handle the latest in software and web technologies in terms of performance.

I’m sure this opinion will have its detractors, but I’m equally sure that some switchers will quietly acknowledge in their heart of hearts that I’m right, and that despite the lure of the novel (which seems to occur more frequently as the pace of tech development speeds up), Apple’s smartphone tech still shines above and beyond the newer efforts of its competitors.

The ROI Of iCloud Photo Storage

“When we work on making our devices accessible by the blind, I don’t consider the bloody ROI.”
That’s Apple CEO Tim Cook, speaking at the company’s annual shareholder meeting in February, after a representative of conservative think tank National Center for Public Policy Research asked a question related to a shareholder proposal that would have Apple disclosing the exact costs of its environmental sustainability programs and industry participation.

Cook would go on to say that the sentiment applied to environmental issues, worker safety and other areas, reported Bryan Chaffin of The Mac Observer. Cook then directly addressed the representative, saying bluntly, “If you want me to do things only for ROI reasons, you should get out of this stock.”

The whole account is actually pretty telling when it comes to the way Cook thinks about how Apple uses its resources — and it’s a bit refreshing, to be honest.

But it got me thinking about other areas where Apple could stand to “not consider the bloody ROI” when it comes to serving their customers. One that jumped to mind immediately was iCloud storage — specifically with relation to photos.

Currently, you get a very meager 5GB for free when you purchase an iOS device. You can then upgrade it (for a fairly hefty sum) all the way up to 50GB for $100.

Back when the shareholder meeting happened, I tweeted that Cook should perhaps ignore whatever return on investment that Apple hoped to get from iCloud storage, and got a pretty strong response. Many good points were made in the comments, including the fact that you can’t even buy enough storage to back up a single 64GB device — and Apple already sells units with as much as 128GB of storage.

But, even more than backups of anything else, this is really about photos. Ask your average iOS user what is taking up the most storage on their device and it’s almost guaranteed to be photos. Apple has spent billions making the iPhone one of the best and most-used pocket cameras in the world — but its storage policies punish the most prolific photographers.

Consistently, when I speak to users about their iOS device woes, it comes down to running out of space for photos and video. And photos differ significantly from other data in that there is an intense emotional and mnemonic attachment to them. These are fragments of life, not just packets of data.

That’s why I think that this year would be a really fine time for Apple to start ignoring the ROI of iCloud storage. Here’s what might be a good move:

Make everyone’s iPhoto library live in iCloud, period. Having to rely on the hinky, complex behavior of iCloud photo stream and remembering to launch iPhoto on a Mac to back up photos is silly. The moment you shoot a photo it should save it on your device and upload a low-res version to iCloud. And the moment you connect to Wi-Fi it should upload the full-res version, period. All of your photos, in iCloud, done.
Make iCloud backup free with purchase of a device. Not a certain amount of storage, just ‘enough’ to back up whatever is on your device. Simple.
Now, I am not blind to the fact that cloud storage is not free, not even for Apple. There will be a significant cost factor to implementing these measures. But that’s where ‘ignoring’ the ROI comes in.

But, if any company is capable of making a decision that prioritizes intangibles in the service of customer delight, it’s Apple. And they’ve consistently benefited from those kinds of decisions over the past decade with real, tangible sales and repeat business.

If it’s a matter of money, I think it’s hard to argue that the ongoing costs of server maintenance, power and upkeep are eating into Apple’s still-growing cash piles. And the way I see it, this fits in with moves like making OS X and iWork free for purchasers of Apple hardware. If it’s purely a matter of storage capacity, well they’re building data centers like crazy, so they’ll have enough space soon enough. Even so, serving the first item right now might actually be more feasible than the second item. So, photos now, which are the most important items, and everything else once they have enough capacity.

I’ve been hearing that Apple is working on photo-related announcements for WWDC, and that all of the teams working on Photos, iPhoto and Aperture are finally unified under one group now. Hopefully this means that photos, and iCloud storage, will get some nice face time during the keynote next month. I have no idea if they will for sure, but they should.

IMAGE BY FLICKR USER ANGELO DESANTIS UNDER CC BY 2.0 LICENSE

Twitter Closed At $30.50 Today, Its Lowest Conclusion So Far As A Public Company

Twitter closed out regular trading this afternoon at $30.50 per share. That’s its lowest end-of-day tally yet in its history as a public company. The company traded below the $30 mark earlier this month, but managed to end May 7 at $30.66.

The decline of Twitter’s value is impressive. The company ‘s 52-week high — it hasn’t been public that long, keep in mind — is $74.73. Its 52-week low — same caveat — is $29.51. So it closed regular trading today ahead of its All Time Low, but still at a fresh low for that timing.

How does this impact you? The answer is somewhat simple, as TechCrunch recently reported in the face of a decline in the price of technology stocks:

The fall in value of so-called “momentum” technology stocks lowers the implied valuation at which other, still-private technology companies can go public. The less that Weibo is worth, the less, implicitly, valuable analougous firms are that haven’t gone public — their private valuation may be static due to a lack of liquidity, and a recent but past equity sale, but that doesn’t shift the decline in their potential market value.

My favorite venture capitalist likes to say that the venture capital market is just the NASDAQ on steroids, and he has a point. And at the moment the NASDAQ is taking a pause.

The gist here is that the decline in the value of currently public technology stocks lowers the implicit value of private technology companies – the firms that are incredibly illiquid and are owned by a host of founders, investors, employees, and, of course, family members. A decline in that asset pool could therefore impact everything from rent in San Francisco to the price of homes in Sunnyvale.

So this trickles down in the Reagan sense.

Why cover Twitter foibles like this decline? Simple: Twitter matters as it’s a recently public technology that isn’t valued on its ability to generate GAAP profits. Sound familiar? Precisely.

IMAGE BY FLICKR USER ED SCHIPUL UNDER CC BY-SA 2.0 LICENSE (IMAGE HAS BEEN CROPPED)